At Nationwide Services Group, Inc. (NSG), we partner with you to design a Mystery Shopping Program specific to the needs or your organization while drawing on our industry experience and proven methodologies.
Whether we are performing Customer Service Evaluations, Integrity/Age-Sensitive Shop, or Quality Assurance/Compliance Audits, we will work with you to design a program that fits your needs and, most importantly, delivers the desired results.
Our solutions in this area include the following:
- Customer Service Evaluations
- Objective Scored Shops
- Employee Incentive Shops
- Quality Assurance Shops
- Honesty/Integrity Shops
- Age Sensitive Shops
- Compliance Audits
- Telephone Service Shops
- Product Position and Merchandising Shops
- And Many More!
The way NSG approaches Mystery Shopping is unique to the industry. We are industry experts and work as an extension of your organization to fulfill your quality and compliance needs.
Our programs our designed to encompass all areas of Mystery Shopping and are designed utilizing the following methodology:
- Client Intake-Planning Session
- Form Design
- Shopper Selection
- Shopper Training
- Shopper Scheduling
- Quality Assurance Audit on Each Shop
- Online Reporting - View Demo Now!
- Dynamic Monthly/Quarterly Reporting System
Your Mystery Shopping Program, designed utilizing the NSG methodology, will be a positive impact on your customers, your people, and, most importantly, your BOTTOM LINE!
View our Online Reporting Demo
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