What is Mystery Shopping?
Mystery Shopping is a tool used by companies to measure how closely their customers' experiences reflect what the company expects them to experience.
What is a Mystery Shopper?
A Mystery Shopper visits a business anonymously, posing as a regular customer and going ?undercover? to experience and evaluate the level of customer service provided by the business. A Mystery Shopper provides a company with a detailed assessment of their visit.
How can I become a mystery shopper?
Please register here by clicking the Shopper/Agent Page above which will take you to the shopper agreement page and onto the online application. After completing the online application, you will be signed up with our company and you will hear from one of our Agents if/when there is an assignment in your area.
Can I work full time as a mystery shopper?
Mystery Shopping is part-time work and many shoppers do not work full-time. The more shops you perform the busier and more money you will can make. Signing up with more than one mystery shopping company is recommended as mystery shopping is not a way to make a living.
How much is a Mystery Shopper Paid?
A mystery shopper is paid on a per-shop basis and/or on an hourly basis. Per shop fees range from $5 up to $50 per shop depending on what the shop entails and hourly rates can range from $10hr ? up. Depending on the type of assignment, type of detail & type of reporting involved will depend on the amount you will be paid per shop. Shop fees are non-negotiable and are already set prior to the job posting announcement.
Can I keep whatever I purchase on a mystery shop?
Typically, any purchases that you are required to make while performing a mystery shop are mailed back to our company and/or returned to the same store for a customer refund. If any shipping is involved in mailing the product, reimbursement fees will be discussed between you and your Agent before assigning the shop.
Is Mystery Shopping an employment position?
Shoppers are considered independent contractors and are NOT employees of NSG. Your services as an independent contractor must fulfill the requirements of your state laws. Please see the Mystery Shopping Agreement Form on the Shopper/Agent Page which will explain this further.
How long will it take to get started or to receive shops?
Once you have registered online, your information is in our database. We will contact you when shops come available in your area typically via email. You may also visit the job board (http://www.sassieshop.com/2nis) and search for assignments in your area. Once you see a job that you are interested in and follow the requirements, you can apply and you will be contacted after you apply.
How often will I receive job notifications of open shops?
Job openings are posted daily and you may receive offerings daily ? one time a week depending on where you live and how many openings we have in your area.
What types of clients do you shop?
Client information is kept confidential until you are assigned a particular shop. We shop various retail stores, restaurants, including dining room shops and bar shops, gas stations to convenience stores, and several more.
What types of mystery shops do you perform?
Our shoppers perform various types of shops such as customer services shops, integrity shops, age sensitive shops including alcohol and tobacco compliance, objective scored shops, quality assurance shops, honesty shops, price & service comparison & many more!
What if I move, change my phone number or email address and need to update my shopper profile?
If you change your email address, visit your shopper log at http://www.sassieshop.com/2nis to update this information. If you change your mailing address, you must change your address by also visiting your shopper log at http://www.sassieshop.com/2nis AND also emailing our company at info@nationwidesg.com with your full name, prior address, new address and email address. You must do both to ensure proper billing.
How much time do I have to complete a shop?
When you accept a shop, you have agreed to complete the shop by the due date. Due dates vary and will be posted when the job announcement is sent out. Missing the due date will result in loss of compensation and many times the shop will not be accepted after the date. If you have a problem meeting the assigned due date, you must contact your scheduler or the office via email at info@nationwidesg.com or by phone at 1-800-914-SHOP.
Do I need to sign up for PayPal?
No, NSG does not currently use PayPal.
How long does it take to be paid and/or reimbursed for my shop?
Nationwide Services Group, Inc. (NSG) pays all shopper fees and reimbursements if applicable via company check sent via First Class Mail via United Postal Service. We do not use Pay Pal or direct deposit. Please check your profile to make sure that your address is correct as this is the address we use when sending out your payment.
Checks are cut the last week of each month. These checks will include all completed shops finalized between the 1st ? last day of the previous month. (i.e. If you completed a shop anytime in the month of January ? you will be paid the week of February 25th, etc.). Payments may be subject to delay during holiday weeks. All payments are mailed via United States Postal Service. Your Sassie log will reflect if your payment is pending or paid. On the date your check is mailed, your Sassie log will be updated to reflect a PAID with the corresponding date. You should expect your payment within 3-7 business days from the date paid.
Your check will include your shop fee + any reimbursements if applicable on one check. Your responsibility as an independent contractor is to keep track of your own shop fees and expenses. Since you are working as an independent contractor for NSG, we do not withhold any portion of your fee for taxes. If you earn $600 or more in a calendar year for labor fees (shop fees only ? not expenses), we automatically issue and mail you a 1099 form in January of the following year. If you earn less than $600, you are personally responsible for keeping track of your earnings and declaring them for tax purposes. If you have any other payment questions, please contact our company at info@nationwidesg.com or 1-800-914-SHOP.
What is the Mystery Shopping Providers Association Certification Program?
Visit the Mystery Shopping Providers Association website (http:/www.mysteryshop.org ) you can get all the information on certification. There are Silver and Gold Certifications. Once certified, you can add this information to your shopper log.
If I have any questions, how can I contact you?
Phone: 1-800-914-SHOP (7467)
Fax: 1-800-844-1711
Email: Info@nationwidesg.com
